• FAQ's

     Here are some common questions we get asked when arranging fun, meaningful, and safe, outdoor experiences for kids.

    How long have you been working with children in the outdoors?

    We've been around doing outdoor adventures since 1999 and have had more than five years of experience working directly with China's biggest and best international schools.

    Are you an officially registered Chinese company?

    Yep, Insight Adventures is a official travel agency with a registered office in Shanghai operating under the Chinese business name 上海唯联国际旅行社有限公司. Click here for a copy of our business licence.

    Where are you staff from and what makes them qualified to look after my kids?

    We have staff from all over the world! With an established guide screening, selection and training programme, not only do we only employ the best people possible, but we also train them to our own international standard.

    What about insurance for activities in case something goes wrong?

    All of our camp instructors have advanced wilderness medical certificates and are well trained to deal with any emergency situation. Every student who registers for a programme is covered under Chartis Group Travel Accident Insurance. Click here for a copy of the policy.

    What's the point of sending my kids to do outdoor activities?

    Quite simply, outdoor education has proven to benefit the development of well rounded young adults through teaching them about themselves, others and the world around them in ways that parents, peers and the traditional education system can't.

    Do you have a strict restriction on the age of participants? What if my child is one year older or younger?

    While our age limits are more guidelines than rules, our programmes are created to suit a certain age group, and if your child is outside this age bracket, the programme is most likely not going to be suitable for them.

    What should I prepare for this trip?

    Recommended packing lists for each location are available for download on the programme registration pages.

    Can my child bring their mobile phone, iPad, laptop, etc?

    These camps are an opportunity for your child to interact with other students in the real world. Whilst they can bring their phones to the camp our instructors will confiscate them during the day whilst they are doing activities, and again after “lights out” to ensure everyone is paying attention, participating and getting a good night rest.

     

    Ipads, laptops and other electronics are not permitted on camp.

    How much pocket money should I prepare for him/her?

    Each Insight Camp is all inclusive, which means that your son or daughter will never need to spend any money. However, if you do want to give you child cash, please limit it to only 200-300 yuan.

    How to get refund if for some reasons kid can not go after signup?

    Please read our refund policy during the registration process.

     

    Refund requests can be sent to camps@insight-adventures.com

    Do you have any activities after dinner? If so, until what time?

    Evening activities are usually team challenges and reflection activities that run no later than 9pm.

    May I have some more background information about the instructors for this camp?

    Insight Adventures has more than 50 instructors from all over the world who have been selected according to their backgrounds, education & training, and adhere to a strict set of company values. For more information about our staff, hiring criteria and training process please contact hr@insight-adventures.com

     

    For their own privacy we do not give out personal details of our staff.

    How may kids will be in one group?

    Groups normally have around 14 or 15 students and are never larger than 18.

    How many kids will be accommodated in one room?

    All students will stay in twin share or triple share rooms.

    Do you have any workable measures to make sure they won’t leave the room during the night?

    Insight instructors are responsible for students 24 hours a day. Hotel staff also help maintain safety and security of children at night time.

    I’m trying to pay using a bank card, alipay or wechat pay but it wont work. Can I pay in cash?

    There are many options for payment available to you. If one is not working, please try another option, or contact alipay, wechat, or your bank for help. Usually these payment companies have default per day or per transaction limits that you might need to change.

     

    We do not accept cash payments.

    What is the ratio of facilitators to participant?

    Facilitator to participant ratios are normally between 1:6 and 1:8 but can be more or less depending on the specific activity.

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